Instant chat service to open 7 days a week

Since its start in 2014 the Broken Rainbow instant chat service has continued to increase in popularity with LGBT people experiencing abuse or violence in their relationships. On busy days this means eight hours of constant user support and Broken Rainbow today runs this service with 25 volunteers across the country. Because of its high demand the Broken Rainbow instant chat will extend its opening hours to weekends, meaning it will be open every day from 10am till 2pm from the 6th of June 2015.

The reasons for its popularity are many; partly it can offer greater anonymity to the user than phone support and partly it may give them more time to think before they express themselves.

Broken Rainbow Managing Director Jo Harvey Barringer explains why she thinks it has become such a popular tool for Broken Rainbow’s service users:

“Often the people that contact us are in situations where they cannot risk being heard over the phone. We’ve had victims/ survivors contacting us while locked in the bathroom with their abuser on the other side of the door – a situation in which if they were to call someone they may feel even more under threat.”

The new weekend opening hours will start on the first weekend of June. This means instant chat will be open every day from 2pm till 10pm from the 6th of June 2015.

You can find out more at or call 0800 999 5428

A note from the editor.

These are tough times for us all. Without a doubt. But we're here for you and want to continue being here for you for the foreseeable future. needs your help to survive. Due to the nature of the articles that we publish, we find it very hard to monetize our site and have been heavily restricted by ad platforms. This leaves us two ways of making money to keep this site going. 1) We run an online shop which we encourage you to visit and if you can make a purchase and 2) We run popup shops at the prides we media partner with. As you'll no doubt be aware the majority of pride events have been cancelled or postponed for 2020, which leaves our site at risk of closure.

Around 70 per cent of our funding comes from these popup shops. So we have a severe funding shortfall for 2020.

If just 100 people who use this site each donated £2 per month we'd be able to pay for the hosting for the rest of the year - meaning we can continue to keep THEGAYUK online. Please, if you can, consider donating £2 or whatever you can to keep us going.

Thank you.